We will agree on the deliverables and draw up a Service Level Agreement in which we agree upfront on the obligations of each party. Below are the guidelines to our minimum deliverables if all documentation is submitted.
- Registration and acknowledgement of claim : 24hrs
- Appointment of Assessor : 24hours
- Authorization of repairs : 24hrs on receipt of assessor`s report.
- Total Loss settlement : 14 days on receipt of signed release form.
- Theft of vehicle : 21 days
Where reinsurers are involved all our contracts carry a cut-through clause which enables the policyholder to receive claims proceeds from reinsurers directly. Specimen wordings are available upon request.